Terms and Conditions

GENERAL CONDITIONS OF SALE

Article 1: Purpose

This cancellation policy defines the conditions under which Mena Jewels Paris customers may cancel their purchase options. We would like to remind you that any order placed on our site is firm and final, except for the exceptions provided below.

Article 2: Conditions of Termination

2.1 Order in Preparation

Customers can request to cancel their order only before it is put into preparation. Once the order is in preparation, it can no longer be cancelled. Customers can check the status of their order by logging into their customer account on our website.

2.2 Order Shipped

Once the order has been shipped, no cancellation will be accepted. However, the customer may exercise his right of withdrawal in accordance with the provisions of Article L.121-21 of the Consumer Code (see our return policy).

Article 3: Right of Withdrawal

In accordance with the law, customers have 14 days from receipt of their order to exercise their right of withdrawal. The terms and conditions for exercising this right are detailed in our return policy

Article 5: Termination Procedure

5.1 Before Shipping

To request a cancellation before shipping, the customer must contact our customer service by email at menaajewelry@gmail.com providing the order details (order number, name, shipping address). Koutur Paris will confirm the possibility of cancellation after checking the order status.

5.2 After Receipt

If the customer wishes to withdraw after receiving the order, he must follow the instructions in our [Return Policy](link_to_return_policy). Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Article 6: Reimbursement

In case of acceptance of the cancellation or exercise of the right of withdrawal, the refund will be made within 14 days from receipt by Koutur Paris of the returned products. The refund will be made via the same method of payment as that used for the initial order, unless the customer expressly agrees to another means of payment.

Article 7: Customer Service

For any questions regarding our cancellation policy, customers can contact our customer service:
- By email: menaajewelry@gmail.com